Shipping Policy
Australian Shipping Rates
Standard Shipping: $10 AUD
Express Shipping (1-4 business days): $15 AUD
FREE Express Shipping on Australian orders over $400 AUD.
All Australian orders are shipped via Australia Post with tracking.
International Shipping Rates
|
Location |
Standard Delivery |
Express Delivery |
|
New Zealand |
$20 AUD |
$32 AUD FREE on orders over $500 AUD |
|
Asia |
$30 AUD |
$42 AUD FREE on orders over $800 AUD |
|
North America |
$30 AUD |
$42 AUD FREE on orders over $800 AUD |
| UK & Europe | $40 AUD |
$52 AUD FREE on orders over $800 AUD |
All international orders are shipped via tracked courier service and require signature upon delivery. International shipping rates do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the sole responsibility of the recipient (see below).
Estimated Delivery Times
Below are the estimated delivery times for Standard and Express Shipping. Please see the Australia Post website for the latest updates.
|
Location |
Standard Delivery |
Express Delivery |
|
QLD, NSW, ACT, VIC |
3-5 business days |
1-3 business days |
|
Rest of Australia |
5-13 business days |
2-4 business days |
|
New Zealand |
8-12 business days |
4-8 business days |
|
Asia |
8-12 business days |
4-8 business days |
|
North America |
6-10 business days |
4-8 business days |
| UK & Europe | 6-12 business days |
4-8 business days |
International Delivery Locations
We're working on obtaining the most affordable and reliable shipping options for our international customers. At this time, we only ship to the following countries. If your country is not listed here, please get in touch with us and we'll do our best to arrange delivery to your location.
Oceania: New Zealand
Asia: China, Hong Kong, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam
North America: USA, Canada
UK & Europe: Albania, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom
International Taxes & Duties
Customers outside of Australia are responsible for any import taxes, duties, and customs fees incurred upon delivery. These charges depend on the destination country.
In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office.
We are unable to provide a refund for your order if you refuse to pay any incurred taxes and duties. If your parcel is returned to us, you will be charged a restocking fee of 20% of the order value. Petite Femme is not liable for any loss or damage incurred through any reasonable or unavoidable delay in delivery.
Pre-Orders
Pre-orders will be fulfilled once the item is available. Please refer to the product description for the estimated dispatch date. Pre-orders can be cancelled within 7 days of purchase for a full refund. After this period, refunds are not possible. Once dispatched, pre-order items are eligible for returns as per our Returns Policy.
To reduce our environmental footprint, we aim to ship all items in one delivery. If your order contains pre-order and in-stock items, please note that your order will be shipped once the pre-order item(s) are available. If you wish to receive your in-stock items sooner, please contact us to arrange a split shipment.
Incorrect Address
The customer is responsible for providing the correct shipping address at the time of order. Please review the order details carefully before you make payment. If you have entered the address incorrectly, contact us as soon as possible and quote your order number.
If the order has already been dispatched, you will be charged a Return to Sender fee as well as an additional shipping fee to resend the parcel.